How Business And IT Professionals View Business Intelligence Differently: Business vs. Information Technology
It's no secret that business executives and IT professionals see the world differently - but it's those differences that provide an Important balance that keeps an organization moving forward smoothly and Intelligently. And in no area is
that balance more apparent than business intelligence (BI). Here is a look at how business executives and IT professionals perceive differently the value and need for BI solutions.
What business executives vs. IT professionals care about
- Business: 1) Ease of use. Business executives don't care about pivot tables. They want BI software that is intuitive; 2) Speed & agility. Business users are typically impatient and expect speed from every piece of technology they use;
3) Clear & concise information. Executives need their most important information to be readily available in a clear and concise format; 4) Sustainability. Training is costly and time consuming, so it's important that the technology can
endure over time.
- IT: 1) Rock-solid security. The foremost concern of any IT professional is the safety and protection of the network; 2) Access controls on data. IT professionals implement access controls to prevent data breaches by unapproved
users;3) Compliance with regulations. IT professionals need to make sure they aren't collecting data in an unethical or illegal fashion; 4) Ease of integration. They may love servers, but not even IT professionals want to spend days on
end reconfiguring the network.
What business executives vs. IT professionals expect from BI software
- Business: 1) Is the BI software self-service? If executives have to call IT every time they need a report, the process will become too cumbersome to be useful; 2) Are the reports easy to consume and convey? Reports must be
consumable and compelling for business users, clients, and other managers upon viewing; 3) Does the software provide insightful data? BI reports must Inform and guide decision-making. If they cannot do so, the system is worthless;
4) Is the software available on a variety of mobile devices? Business executives are frequently on the go, and their BI software must be accessible from their smart phones and tablets.
- IT: 1) Is the software flexible enough to meet the needs of the business. It Is the Job of IT to assess whether the software Is capable of servicing their particular organization's needs; 2) How many vendors must I manage? Managing
too many vendor relationships can make It difficult for IT to quickly diagnose issues; 3) Can the software be integrated with the current security model? BI data will be collected and stored from customers and employees, making
network security a top priority.
How successful is your current business intelligence deployment?
- Is it difficult to find information?: 1) No - 55%; 2) Yes - 24%.
- Is just the right amount of information available?: 1) No - 22%; 2) Yes - 32%.
- How is your deployment/performance success?: 1) Very successful (No - 24%, Yes - 32%); 2) Slightly successful (No - 68%, Yes - 60%).
- Though their priorities may sometimes be at odds, business and IT each bring a valuable perspective to business intelligence deployments. Understanding both and fostering collaboration provides the best opportunity for long-term
Sources: "Why Business Intelligence Fails" by Tim Elliott; Watchwise.net; Readwriteweb.com; Information-Management.com; Forrester.com; "The Business Value of Technology" by Information Week; "Information Master" by John
DOMO | Looking for a solution to satisfy both groups by providing quick value to business users without gobbling up IT resources? The team at Domo can help, Domo is a new form of business intelligence delivered as a service that
enables IT to be more responsive to the needs of end-users, and in turn, helps managers and executives transform the way they run their business. To learn more, visitwww.domo.com/BI.