LAWYERS AND MOBILE DEVICES
How lawyers are using mobile devices to increase productivity and the billable hour
- Mobile and tablet devices have helped eliminate vast periods of unavoidable downtime, such as: 1) Waiting for a client; 2) Waiting for a case to be called; 3) Daily commute, travel, or flight time.
- "Mobile technology has meant this time can now be spent doing productive work and adding value to your clients".
- With mobile computing, a waiting lawyer can be a working lawyer. Mobile devices allow for uninterrupted Internet connectivity and access to electronic files and other resources available at the office.
- This level of information access allows attorneys to adapt to situations as they unfold, gather last-minute research that could prove decisive, and quickly address a client's concerns from anywhere in the world.
Mobile usage in the legal profession and how it is used on a daily basis:
- 3 key devices in a lawyer's day: 1) Laptop (uses): Content creation; Drafting advice; Instructions; Contracts; 2) Smartphone (uses): Communication; Content consumption; Scanning; Triaging information; 3) Tablet (uses):
Communication; Scanning; Triaging information.
- Smartphones have significantly changed the way legal professionals access and manage information.
What are the daily needs of professionals, firms, and content providers?
- Today's agenda: 1) Identifying and managing daily tasks and activities with tool such as email and calendars; 2) Preferred device: Smartphone; 3) Secondary device: Laptop; 4) Preferred time/location: Before work,
during short periods of downtime (eg., commutes).
- Current awareness: 1) Monitoring news related to an individual's practice area, industry, firm and/or clients. May be to update professionals knowledge or to identify opportunities and risks; 2) Preferred device:
Smartphone; 3) Secondary device: Laptop; 4) Preferred time/location: During available downtime (eg. commute, general breaks).
- Sustained reading: 1) Reading longer documents to absorb information for later use; 2) Preferred device: Print; 3) Secondary device: Laptop/tablet; 4) Preferred time/location: Office hours, longer periods of downtime.
- Accessing information: 1) Accessing information to incorporate into the document at hand; 2) Preferred device: Laptop; 3) Secondary device: Print; 4) Preferred time/location: At the office during office hours.
- Portable reference: 1) Looking up quick facts for immediate use when away from a computer: 2) Preferred device: Tablet/print; 3) Secondary device: Laptop/smartphone; 4) Preferred time/location: Before work, during
short periods of downtime (eg., commutes).
- Implications of using mobile devices: 1) Increase: Number of hours worked; 2) Increase: Expectation from client and workplace that you are always available; 3) Decrease: Sustained reading.
The impact of mobile technology
- In current economy, law firms find they not only need to be more responsive to their clients, but also efficient in the way they operate. Legal departments are faced with higher demands from upper level C-suite
management, without corresponding increase in resources. Mobile helps bridge the gap to do allow lawyers and law firms to do more with less.
- Do you use a smartphone for work related purposes: 1) yes - 88%; 2) No - 12%.
- Do you use a tablet for work related purposes?: 1) Yes - 60%; 2) No - 40%.
Which of the following apps do you use on your smartphone or tablet?
- PDF reader: 87%.
- News and current affairs: 80%.
- Entertainment/games: 54%.
- Travel-related app: 52%.
- Document editor: 48%.
- Note-taking or whiteboard app: 44%.
- Remote desktop application: 34%.
- Legal research tool: 26%.
- PDF annotation: 17%.
- Presentation tool: 15%.
- Litigation tool: 9%.
- Other: 27%.
At work, for which functions do you use your smartphone or tablet most?
- Email: 94%.
- Research: 21%.
- Business development (researching prospective clients/firms, social networking sites, etc.): 18%.
- Document review during discovery: 6%.
- Legal writing: 5%.
- Case preparation: 5%.
- Collaborating with colleagues via social networking sites: 5%.
- Collaborating with colleagues via other method: 5%.
- Project management: 5%.
- Court presentation: 4%.
- Billing: 4%.
- Collaborating with colleagues via video conference: 2%.
- Other: 13%.
Top 3 apps most often used on a their smartphone or tablet
- PDF reader: 58% (2%).
- News and current affairs: 53%.
- Note-taking or whiteboard app: 21%.
Improved work productivity by using a smartphone or tablet
- Lawyers said email has improved work productivity by using a smartphone or tablet: 91%.
How do you use your smartphone or tablet to collaborate with colleagues?
- Real-time messaging: 54%.
- Review wok products (memos, briefs, presentations on device, but communicate changes via phone or email): 52%.
- Mark up work products directly on device and send annotated files to colleagues: 21%.
- Interact on legal matters with colleagues via social media sites/apps or a proprietary app or platform: 13%.
- Videoconferencing (including Skype) via mobile device: 8%.
- Don't use mobile device to collaborate with colleagues: 21%.
- Other: 6%.
Biggest challenges faced when using smartphone or tablet for work
- Hard to input data or text: 55%.
- Poor connectivity: 48%.
- Hard to use applications: 32%.
- Applications I need don't exist: 24%.
- Device itself doesn't have features I need (memory card shot, high quality camera, etc.): 23%.
- Not allowed to use device in court: 8%.
- Firm/company bans apps from working on device: 4%.
- Other: 6%.
Sources: http://www.lexisnexis.com.au/lexisnexisred/downloads/the%20mobile%20lawyer.pdf; http://www.cch.au/AttachmentLibrary/MarketingPromo/cch_whitepaper_mobile_devices_20110329.pdf;